Latest Client Release Notes

Frequently Asked Questions

Looking for a quick solution? Check online to review a list of our most commonly asked questions.

Support Tools

You can upgrade yourself to VIP Status in a number of different ways, and from most countries around the globe, even if you don't have a credit card. Please click the link for details for our different payment methods, and how you can upgrade to VIP today. If you are already a VIP and are looking to alter your billing information or downgrade from VIP membership, you will also find everything you need in this section..


Videos and guides covering actions, common commands, Spots, Prop Editing, and much more!

Live Support Chat

We are available from 10am to 5pm Eastern Time for live chat or tickets. If you are unable to reach an immediate fix please feel free to submit a Support Ticket and someone from our Support Team will help you directly. Click the link to start your Live Support Chat session.

Email Support

For email support choose this option. Our support staff consists of online volunteers, decorators, event planners and in-house customer, billing and tech support. Email for help today.

To Contact 3rd Party Billing Support
DHD Media “MyAccount” tool for Clam Sales: Click Here
DHD Media “MyAccount” tool for Memberships: Click Here
DHD Media
DHD Media Phone Number: (800) 935-5771